Terms of Service

This Sanver Hosting Terms Of Service agreement (hereafter referred to as the "TOS") lays down the terms and conditions by which Sanver Hosting Services (hereafter referred to as the "Services") will be provided to you upon registration. The TOS also describes prohibited uses of the Services. This TOS is not exhaustive and Sanver Hosting reserves the right to modify it from time to time, effective when notification is posted at www.hosting.sanver.com. No verbal or written agreement/statement by any Sanver Hosting employee or at Sanver Hosting's website will take precedence over the TOS.

On registering for and using the Services, you the Customer agree to all the terms and conditions of the TOS, as modified from time to time, in its entirety. If Customer resells the Services he or she is paying for, the Customer will be responsible for his or her Clients. Sanver Hosting only recognizes the Customer who is paying for the Services and not his or her clients. Violation of the TOS or any such action that Sanver Hosting deems inappropriate may result in the termination or suspension of the Services for the Customer.

Payment & Refund Policy

The Services purchased by the Customer will be in the form of a specific Windows, Linux, VPS or Reseller Service Plan. Each Service Plan outlines the features, resources and storage that Sanver Hosting will provide to the Customer for the stated Service Fee. Each Service Plan along with their features, resources, storage and Service Fee are defined at http://www.hosting.sanver.com . Sanver Hosting has the sole right to determine how the features, storage and resources under each Service Plan are interpreted and how they will be provided to the Customer. The Customer must clarify any questions about the Service Plan he or she wishes to purchase with Sanver Hosting before registration. The Service Plan will be provided to the Customer in the form of a Service Account, which would allow the Customer to manage and use the features, resources and storage stated in the chosen Service Plan. All prices mentioned in the TOS and at www.hosting.sanver.com  may be in US Dollars (USD) or Indian Rupees (INR) or British Pound (GBP).

While registering for a Service Plan, the customer may choose a Billing Period (also know as Payment Term) of 1 Month, 3 Months, 6 Months or 1 Year. All Service Accounts are setup on a pre-pay basis. Upon the start of each Billing Period, the Customer will be charged the Service fee for the duration of the Billing Period. There may be additional charges according to our Overage Policy if any additional resources, features or storage is purchased or used by the Customer under the chosen Service Plan (which were not otherwise included for free). The Billing Period will renew itself automatically on termination unless the Customers chooses to cancel his or her Service Account (according to the Cancellation/Refund Policy).

Our Refund Policy: Following rules will apply:

1. Setup fees will be calculated at 25% of the fees already paid and is non-refundable.
2. 75% of the fees for the unused period (in terms of calendar months) will be refundable amount.
3. If Domain Name has been provided free / special rate, they will be charged at the standard rates.
4. If the fees has been paid using online payment gateway, 5% processing fees will be charged.
5. Taxes will not be refunded.
6. The net amount to be refunded will be calculated after taking into consideration points 1,2 3, 4 & 5.

Renewal Fees:

1. Renewal fees should reach us at least 7 working days before the expiry date of the service.
2. The hosting services will be suspended automatically 1 day after the scheduled renewal date. 10% of the hosting fees will be charged as account restoration charges, subject to a minimum of Rs.750.
3. The hosting account will be permanently deleted 7 days after the scheduled renewal date. We will not be responsible for providing data backups of any deleted account.
4. For domain renewal after expiry of domain, a penalty fees of Rs.275 will be charged

>> Payment due should reach us at the agreed time and date, else we are at liberty to suspend or terminate the account. Any inconvenience or data loss will be sole responsibility of the client.

Overages

If Customer exceeds the feature, storage or resources limits defined by his or her chosen Service Plan, he or she will be charged for the extra usage according to the Overage rates outlined in that Service Plan. Customer may also purchase additional features, storage and resources by the same overage rates. If Customer uses/purchases more than 200% of the resources allocated in the chosen Hosting Plan, Sanver Hosting reserves the right to terminate the Customer's Service Account with a 5-day prior notification. All overage rates are prorated. The overage fees charged will be for the remaining portion of the Customer's current Billing Period

Liabilities/Obligation on Service Account Termination

Services are provided on an "as is" basis." Sanver Hosting is not liable to you for any compensation, reimbursement or damages on account of the loss of prospective profits, anticipated sales, goodwill or on account of expenditures, investments, leases or commitments in connection with your business, or for any other reason whatsoever flowing from the interruption, termination, suspension or cancellation of your Service Account.

Customer is liable to pay all charges accrued during Service Account operation. The customer is in no way relieved from paying these charges on Service Account interruption, suspension, termination or cancellation

Material and Product Requirements

You must ensure that all material and data placed Sanver Hosting's servers/systems is in a form requiring no additional manipulation by Sanver Hosting. Sanver Hosting will make no effort to validate any of this information for content, correctness or usability.

Use of the Services requires a certain level of knowledge in the use of Internet languages, protocols and software. This level of knowledge varies depending on the anticipated use of the Services. You must have the necessary knowledge for your intended use of the Services. Sanver Hosting will not provide this knowledge to the Customer

Intellectual Property Rights

You must not use the Services in a manner that would infringe, violate, dilute or misappropriate any copyright laws, or laws protecting trademarks, trade secrets or proprietary information. If you use a domain name in connection with the Services, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.

Web Site Operation and Security

If you run a Web Site through the Services, you are solely responsible for it's operation and maintenance and Sanver Hosting plays no such role in it.

You are also responsible for the security of any client credit card numbers and related client information you may access as a result of conducting electronic commerce transactions through your Web Site. Sanver Hosting will not be responsible for the security of such information

You also expressly (i) grant to Sanver Hosting a license to cache the entirety of your Web Site, including content supplied by third parties, hosted by Sanver Hosting under this Agreement and (ii) agree that such caching is not an infringement of any of your intellectual property rights or any third party's intellectual property rights.

IP Address Ownership

Sanver Hosting shall maintain and control ownership of all IP numbers and addresses that may be assigned to you by Sanver Hosting. Sanver Hosting reserves the right to change or remove any and all such IP numbers and addresses.

General Abuse

Any attempt to cause harm or undermine Sanver Hosting's servers, computers, network or customers is prohibited. Use of the Services to carry out any activity that is illegal under US and International laws is also prohibited.

Prohibited uses of the Services also include, but are not restricted to:
1. Use of IRC, bots or clients
2. Unsolicited Bulk Emailing
3. Newsgroup spamming
4. Hosting, promoting or linking to pornographic content
5. Illegal Content
6. Copyright infringement
7. Trademark infringement
8. Hosting and linking to pirated computer software and music.
9. Hosting/linking to software or information (such as software cracks, software cracking tutorials and software serial numbers) that may help any individual to obtain copyrighted software or music illegally.
10. Hosting or linking to computer software that may be used for spamming (known as spamware)
11. Providing/Promoting material that is grossly offensive to Internet Users which includes blatant expressions of bigotry, racism or hatred
12. Providing/Promoting material about illegal activities or promoting physical injury or harm against any group or individual
13. Providing/Promoting material about exploitation of children under the age of 18

Email Abuse

The following activities are considered as email abuse and are prohibited
1. Unsolicited bulk emailing. This includes, but not limited to commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts. Such emails may only be sent in if the receiver explicitly requested such information directly from you.
2. Stealth Emailing. This includes forging, altering or removing email headers
3. Mail Bombing. This includes sending a large number of emails to disrupt or compromise a servers, systems or network
4. Emailing that may harass or intimidate others. This includes harassment or intimidation through frequency of emails, size of emails and the language of emails. If the recipient asks to stop, you must discontinue sending any further emails
5. Newsgroup Spamming. This includes unwelcome commercial advertising and posting that may be against the rules of a Usenet discussion group or mailing list.

Such activities carried out from servers/systems not managed by Sanver Hosting are ALSO prohibited if they link to websites, content or material hosted on Sanver Hosting's servers/systems.

Emailing abuse carries a fine of up to $100 USD per email message sent, depending on the severity of the violation. Email abuse is also grounds for immediate suspension of your Service Account and an appropriate legal action.

Server Abuse

Server abuse includes any process or service usage that affects normal server/system operation, resources or connectivity, and which causes a server/system to become overloaded. Such abuse includes, but is not limited to, excessive CPU, hard disk and memory usage, excessive number of concurrent processes, excessive number of concurrent port or database connections and excessive bandwidth usage. Possible causes for server abuse include, but are not limited to, the excessive use of: CGI, Perl, Sendmail, mySQL, MSSQL, PHP, ASP, COLDFUSION, HTTP, SMTP, POP3 and FTP. Upon detection of server abuse, Sanver Hosting will try to disable the specific script, website or database that is causing the abuse under your Service Account. If this is not possible, Sanver Hosting will suspend your entire Service Account. The specific script, website or database under the Service Account or the Service account itself will only be resumed once the Customer has corrected the problem and convinced Sanver Hosting that the abuse will not occur again. Sanver Hosting will endeavor to provide prior notification before carrying out any such action but Sanver Hosting may do so without any such notification, in its own discretion.

Lawful Purpose

Sanver Hosting reserves the right to refuse service to anyone. Customers may only use the Services for lawful purpose. Transmission of any material in violation of US and International laws is prohibited. This includes, but is not limited to copyrighted material without explicit permission from the author/owner, material legally judged to be threatening or obscene, and material protected by trade secrets. The designation of any materials as such described above is left entirely to the discretion of Sanver Hosting. Regardless of the place of signing this agreement, the client agrees that for purposes of venue and jurisdiction the TOS was entered into and performed in New Delhi, India and any dispute will be litigated or arbitrated in New Delhi, India. Customer further waives all objections to venue or jurisdiction and acknowledges that venue and jurisdiction in any such litigation will be held in the courts of New Delhi. IN NO EVENT SHALL SANVER HOSTING'S MAXIMUM LIABILITY EXCEED UNUSED PORTION OF THE TOTAL AMOUNT PAID BY CUSTOMER.

Notifications

All notifications to the customer will be sent by electronic mail (email). It is the responsibility of the customer to ensure his or her email address is valid at all times. Sanver Hosting will not be responsible if Customer fails to receive any email Sanver Hosting attempted to send.

Indemnification

CUSTOMER AGREES THAT IT SHALL DEFEND, INDEMNIFY, SAVE AND HOLD SANVER HOSTING HARMLESS FROM ANY AND ALL DEMANDS, LIABILITIES, LOSSES, COSTS AND CLAIMS, INCLUDING REASONABLE ATTORNEY'S FEES ASSERTED AGAINST SANVER HOSTING, ITS AGENTS, ITS CUSTOMERS, OFFICERS AND EMPLOYEES, THAT MAY ARISE OR RESULT FROM ANY SERVICE PROVIDED OR PERFORMED OR AGREED TO BE PERFORMED OR ANY PRODUCT SOLD BY CUSTOMER, IT'S AGENTS, EMPLOYEES OR ASSIGNS. CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS SANVER HOSTING AGAINST LIABILITIES ARISING OUT OF; (1) ANY INJURY TO PERSON OR PROPERTY CAUSED BY ANY PRODUCTS SOLD OR OTHERWISE DISTRIBUTED IN CONNECTION WITH SANVER HOSTING SERVICES; (2) ANY MATERIAL SUPPLIED BY CUSTOMER INFRINGING OR ALLEGEDLY INFRINGING ON THE PROPRIETARY RIGHTS OF A THIRD PARTY; (3) COPYRIGHT INFRINGEMENT AND (4) ANY DEFECTIVE PRODUCTS SOLD TO CUSTOMER FROM SANVER HOSTING SERVICES

Disclaimer

SANVER HOSTING WILL NOT BE RESPONSIBLE FOR ANY DAMAGES YOUR BUSINESS MAY SUFFER. SANVER HOSTING MAKES NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED FOR SERVICES WE PROVIDE. SANVER HOSTING DISCLAIMS ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS INCLUDES LOSS OF DATA RESULTING FROM DELAYS, NON-DELIVERIES, WRONG DELIVERY, AND ANY AND ALL SERVICE INTERRUPTIONS CAUSED BY SANVER HOSTING AND ITS EMPLOYEES. SANVER HOSTING RESERVES THE RIGHT TO REVISE ITS POLICIES AT ANY TIME.

SPECIAL TERMS:

1. For Google Apps / Google Email Services, customers need to agree with Google TOS.

2. For Jumbo Linux Hosting, customers need to agree with its TOS